Terms & Conditions

These Terms and Conditions of Sale (“Conditions”) govern the purchase of a ticket for admission to Moonglade. These Conditions constitute an agreement between you and Moonglade. By purchasing a ticket for admission to Moonglade through its website or by telephone, you are agreeing to these Conditions.

Prices Displayed

Experience Moonglade invoices in American currency. All prices listed, unless otherwise stated, are shown in American dollars (USD) before taxes. Rates are subject to change without notice.

Experience Moonglade reserves the right at any time to modify or discontinue any service (or any portion or content of any service) without notice and at any time. We will not be liable to you or any third party for any change in price, suspension or discontinuation of service.

Guarantee & Pre-authorization

A valid credit card must be used to guarantee your reservation at Moonglade. Moonglade reserves the right to cancel any reservation made with an invalid credit card.

Cancellation policy

Forty-eight (48) hour notice is preferred, but we understand things happen.  Please call Experience Moonglade for providing notice of Cancellations and request for reschedule/refund.  

Note: Should there not be availability in the calendar to reschedule a private session and you cannot attend your reservation, the reservation will need to be cancelled. 

Force Majeure

Moonglade will not be responsible for any delay or failure to perform its obligations under these Conditions or otherwise, which arise out of or is due to unforeseeable events independent of the intention of the parties such as but not limited to force majeure (“Force Majeure Events”), including, by way of example and not of limitation, all events of war, terrorist actions, interventions and prohibitions of official authorities, delays, inclement weather, lack of energy, financial crisis, labor conflicts, epidemics and pandemics.

Liability Limitation

All guests of Moonglade are required to sign a liability waiver releasing Moonglade for any loss, damage, accident, illness and other items as specified therein upon arrival at Moonglade. Any guest who declines to sign the liability waiver will be denied entry without refund or compensation.

Confidentiality

Moonglade is concerned about the privacy of its guests and undertakes to respect it. This policy has been formulated to inform all guests of Moonglade of its firm commitment to this effect. No personal information is collected or disclosed unless the prior consent of the user has been obtained voluntarily by writing directly to an email address mentioned on our website, participating in a promotion, registering for a service, creating a profile, or in any other similar way.

Conformity

In order to safely provide guests with the requested services, Moonglade reserves the right to ask its guests to provide personal information or supporting documents if and when necessary.

Electronic tickets and resale

Illegal resale of any reservation is strictly prohibited and can result in the cancellation of the purchase without refund or compensation. Reservations are not transferable nor exchangeable for money and are only valid for the date and time selected during the booking process.

Promotional use prohibited without permission

Without prior written authorization from Moonglade, reservations cannot be sold or used for advertising and/or promotional purposes (including contests and lotteries).

Photographs & social content

Photographs, films or social media of any kind content taken at Moonglade cannot be used for any commercial purposes without prior official written consent from Moonglade. Moonglade reserves the right to seek compensation for any use which is contrary to these Conditions.

Eligibility

You must be at least 18 years of age to access Moonglade. All guests of Moonglade must present a valid piece of government issued identification for admission. All guests are required to sign a liability waiver releasing Moonglade upon arrival at Moonglade if not done during online onboarding prior to arrival. Any guest who declines to sign the liability waiver will be denied entry without refund or compensation.

The thermal experience is not recommended for people with heart problems, hypertension, breathing problems, angina, high-risk pregnancy or diabetes.

Guests of Moonglade are strictly prohibited from bringing in, or consuming, outside food, alcohol, or illegal substances. To ensure the safety and wellbeing of Moonglade guests, the consumption of any forms of tobacco or cannabis are prohibited at Moonglade.

Moonglade reserves the right to inspect the bags and/or lockers of its visitors.

Refusal of access & expulsion

Moonglade reserves the right to refuse access or expel any guest whom it considers is acting against its code of ethics, values, or behavioral etiquette. Interactions at Moonglade, including Moonglade social media platforms/sites, must be carried out in a respectful, harmonious, and courteous manner. Insulting, threatening, or harassing another guest or employee is prohibited. Moonglade maintains a zero tolerance policy with respect to, defamatory, indecent, hateful, racist, xenophobic, homophobic, sexist, vulgar, or discourteous statements or any other violent act.

Modification of Conditions

Moonglade reserves the right to modify these Conditions and its cancellation policy at any time. The last revision of these Conditions is displayed at the bottom of this page.

CONDITIONS OF SALE ASSOCIATED WITH A GIFT CERTIFICATE

By purchasing a gift certificate through our website or by telephone, you are agreeing to the following conditions.

Prices displayed

Moonglade invoices in American currency. All prices listed, unless otherwise stated, are shown in American dollars (USD) before taxes. Gift certificates purchased are final sales and non-refundable. A gift certificate may not be purchased with a previously purchased gift certificate.

Rates are subject to change without notice. In the event of a price increase, the difference must be supplemented for the desired service.

Expiration of gift certificates 

The monetary value of a gift certificate is valid for one year. 

Gift certificate resale

Illegal resale of any gift certificate of admission is strictly prohibited and can result in the cancellation of the purchase without refund or compensation.

Promotional use prohibited without permission

Without prior written authorization from Moonglade, gift certificates cannot be used for advertising and/or promotional purposes (including contests and lotteries). Promotional use without permission can result in the cancellation of the purchase without refund or compensation.

Privacy policy

Moonglade has a strict privacy policy, which can be accessed by https://www.experiencemoonglade/privacy-policy/. No personal information will be disclosed to anyone except during the transactional process of obtaining authorization from the credit card issuer or as required by law.

Modification of terms

We reserve the right to modify these terms of use at any time. The last revision of these conditions is displayed at the bottom of this page.

Privacy Policy

Experience Moonglade endeavors to protect your personal information. This privacy policy informs you of our practices regarding the treatment of the information we collect from you online (e.g., through our websites) and offline (e.g., at our spa).

If you have any questions about our privacy policy, please contact Moonglade at jen@experiencemoonglade.com.

By providing your personal information to Experience Moonglade, you agree that Experience Moonglade may collect, use, and disclose your personal information as described herein.

Information We Collect

When you schedule a reservation, make a purchase, or visit our websites, as applicable, we may ask you to provide your name, email address, mailing address, telephone number, credit card information, or other details. When you visit our websites, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our websites, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our websites, and information about how you interact with our websites.

When you visit Moonglade, we may collect information about the goods and services you have purchased during your visit as well as the time that you spend enjoying various services.

How We Use Your Information

We use the order information collected to communicate logistical matters of scheduling your appointments with us, process your purchases of goods and services from us, respond to questions, comments, and other requests, screen our orders for potential risk or fraud, conduct internal research and development, improve our websites to better serve you, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We also use your personal information to improve the efficiency of our spa operations and facility in order to optimize and enhance your guest experience.

Transmission of Information to Third Parties

Experience Moonglade does not disclose your personal information to third parties without your consent, unless permitted or legally compelled to do so (by court testimony, interrogation, request for documents, subpoena, request for civil investigation or other similar proceeding under an order of a court of competent jurisdiction, or to comply with applicable conditions imposed by a government agency or other regulatory authority, or other legal obligations).

We may transfer personal information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with website improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.

We may process, store, and transfer your personal information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as American law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country. Whenever we engage a service provider, we require that its privacy and security standards adhere to this policy and applicable privacy legislation.

Cookies, Pixels, and Similar Technologies

We use technologies such as cookies and pixel tags to provide, improve, protect, and promote our services. These cookies are used for a number of purposes when you interact with our website and services, as we have described below. Our website also uses cookies that track user behavior across other websites and platforms.

Analytics

 

General Marketing and Advertising

 

Social Media Advertising

 

By using our website you consent to our use of cookies as described in this privacy policy. You may adjust your browser settings to refuse certain of these cookies. However, you may not be able to enjoy all of the features of our websites, if you choose to do so.

Security and Retention

The security of your personal information is important to us and Moonglade is committed to handling such information carefully.

We have taken reasonable administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. We routinely use malware scanning. Your personal information is maintained on networks designed to be secure and is accessible only to a limited number of individuals who have special access rights to these systems and who are required to keep the information confidential. In addition, any sensitive or credit information you provide is encrypted using SSL technology.

All purchase transactions are processed through a gateway provider and are not stored or processed on our servers.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our websites. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our websites.

Links

Moonglade has not reviewed all of the websites or links connected to its websites and is not responsible for the contents of any such connected website. The use of such a connected site is at the user’s own risk.

Data Retention

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances, we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

Accessing and Correcting Your Personal Information

The personal information we hold about you must be accurate and current. Please keep us informed if your personal information changes. By law, you have the right to request access to and to correct the personal information that we hold about you.

We may request specific information from you to help us confirm your identity and your right to access and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous per our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

We will provide your personal information, subject to exceptions set out in applicable privacy legislation. If you are concerned about our response or would like to correct the information provided, you may contact us at jen@experiencemoonglade.com. 

Withdrawing Your Consent

Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at jen@experiencemoonglade.com. Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.

Updating This Privacy Policy

We reserve the right to change, modify, add, or remove portions of this privacy policy at any time. You should check this page periodically for changes. Your continued use of this website following the posting of changes to this privacy policy will be considered your consent to those changes.

Contact

Do you have questions or concerns about Moonglade, our services, and privacy? Contact our team by email at the following address: jen@experiencemoonglade.com or by mail at:                                       5515 160th Ave SE, Kindred, ND 58051